Staff Ordering Instructions
@ TCE Cafe
All orders have a 30 mins preparation time.
1 Staff ID can only order 5 items.
However, you are allowed to collect on your colleagues behalf.
NO COLLECTIon
TIME BLOCK
11:00am ~ 12:00pm
2:00pm ~ 3:00pm
These are the time that we hope you can avoid for your collection. This is to help us to prepare the next stage of service on time.
BREAKFAST Hours
The time that TCE is opened for service. though we are aware of our inadequacy, we will do our best within our means.
1st order
7:00am
last order
9:29am
Collection
from
8:30am
11:00am
Service Roadmap
Made for the IHiS community
We use this to tell our story. Our story of support received from IHiS. Our story as we take steps each month to implement new changes to improve our service quality and time. We take steps to ensure that communications are transparent .
The story of our challenges
TCE is a platform that allows ex-offenders to restart their lives, to stop dealing drugs, to stop running, to learn new skills... Strap in.
“After Covid, we were very drained. Giving up was our only option. We prayed for a miracle and miracles we were given. ”
Managing Founder, TCE
At that point, we were operating in OCH and starting another in-house cafe in HTX. IHiS came as an answer needed.
ps : We were not ready to handle the avalanche of surprises we are about to face.
“Happy surprises quickly turned to a stunned state as we were unprepared to handle the huge orders during lunch. We have to react with daring changes and quick!”
Shareholder, Exec Chef, Siew Yeun
Shopify's POS in conjunction with some written orders were just not enough.
Kitchen and Bar were missing information as orders poured in. Deliveries were delayed and customers' patience started to wear dangerously thin.
Serve time ~ 1 hour
While fine-tuning the operation stations and re-assigning staff to focus on parts of the cog wheel, our service time shortened.
Exploring numerous off-the-shelves solutions, Matthew finally settled on Coda.io, an online shared Doc solution.
7 days a week, 16 hrs a day, we ploughed into the solutions.
Serve time, dropped to 30 mins.
Co-incidentally the number of staff consuming in the cafe have increased by about 30%.
Serve time, dropped to 10 mins.
Serve time, dropped to 2 mins. 🤩🌈🌟✨
We just measured and realised that the number of customers served daily have increased.
“Challenges come and go. What is most important is that we face the challenges head-on and attempt to solve it. After which, we need to get ready to face another new challenge. That is life and that is the hurdle that separates those that are determined in life and those that are not. ”
Matthew, TCE Founder
Number of customers per day have increased 59% from 300 tickets per day
to 477 tickets per day.
Number of customers per day have increased 59% from
300 tickets per day in May 2022 to
477 tickets per day in September 2022
We will continue to serve and improve. If we have been short in any areas, do highlight to us and allow us to catch up with the service. Thank you sincerely.